zenpy
Python wrapper for the Zendesk API
Decision gist · record as of 2026-08-14
Yes, with license review. Zenpy is actively maintained, has low install friction, no known vulnerabilities, and is well-suited for Zendesk automation and integration work. However, its GPLv3 copyleft license is a hard constraint—only use it if your project is compatible with GPLv3 or if you can isolate it behind a service boundary. If your project is proprietary or under a permissive license, this package is not an option.AI-flagged interpretation of the facts on this page — verify before relying
Before you install
- Requires valid Zendesk API credentials passed as keyword arguments to the Zenpy constructor.
- Low install friction with a pure-wheel distribution and five common runtime dependencies (requests, python-dateutil, cachetools, pytz, six).
- The package is actively maintained with a recent commit on 2026-08-05 and has been in development since 2015-08-30.
License · maintenance · safety
GPLv3 (copyleft) — Zenpy is licensed under GPLv3 (copyleft), which requires that any derivative work or distribution must also be released under GPLv3. This is a strong copyleft obligation—review your project's license compatibility before integrating.
last release 2026-02-19 (176 days) · last repo commit 2026-08-05 · 370 stars
0 known vulnerabilities (OSV.dev, 2026-08-14) · 4,597,572 downloads/mo, #2,277 on PyPI
Alternatives
Verify before relying
from zenpy import Zenpy
from zenpy.lib.api_objects import Ticket
zenpy_client = Zenpy(**credentials)
zenpy_client.tickets.create(Ticket(subject="Important", description="Thing"))
for ticket in zenpy_client.search('query', type='ticket', assignee='user'):
print(ticket.requester.name)- Whether the package still actively supports Python 2.7 as listed in classifiers, or if Python 3 is now required.
- Current state of support for Chat and HelpCentre APIs relative to the Zendesk API's evolution since the last release.
What it is and what it does
Zenpy is a Python client library that wraps the Zendesk, Chat, and HelpCentre REST APIs, abstracting away HTTP details and providing Pythonic object-oriented access to tickets, users, help center articles, and other Zendesk resources. It depends on requests for HTTP transport, python-dateutil and pytz for timezone-aware date handling, cachetools for object caching, and six for Python 2/3 compatibility.
The library is designed to reduce boilerplate and API call overhead by automatically caching objects and deferring attribute access until needed. You instantiate a client with your Zendesk credentials, then interact with resources through method calls that return Python objects—tickets, users, comments, attachments—which can be serialized to dict or JSON. It supports common workflows like creating and updating tickets, searching, managing custom fields, uploading attachments, and working with help center content.
Use it for
- Automate ticket creation and updates in bulk from external systems or scheduled jobs.
- Build support dashboards or reporting tools that query Zendesk ticket data without manual API pagination.
- Integrate Zendesk ticketing into internal workflows, such as syncing issues from a bug tracker to support tickets.
- Manage help center content programmatically—create articles, sections, and categories from templates or external sources.
- Implement custom ticket search and filtering logic with Python rather than Zendesk's query language.
Worth the install?
AI-flagged interpretation of the facts on this page. Verify before relying on it.
Yes, with license review.
Zenpy is actively maintained, has low install friction, no known vulnerabilities, and is well-suited for Zendesk automation and integration work. However, its GPLv3 copyleft license is a hard constraint—only use it if your project is compatible with GPLv3 or if you can isolate it behind a service boundary. If your project is proprietary or under a permissive license, this package is not an option.
Install
zenpy on PyPI
Before you install
Low install friction with a pure-wheel distribution and five common runtime dependencies (requests, python-dateutil, cachetools, pytz, six). The package is actively maintained with a recent commit on 2026-08-05 and has been in development since 2015-08-30.
Requires valid Zendesk API credentials passed as keyword arguments to the Zenpy constructor.
License in practice
Zenpy is licensed under GPLv3 (copyleft), which requires that any derivative work or distribution must also be released under GPLv3. This is a strong copyleft obligation—review your project's license compatibility before integrating.
Quickstart
from zenpy import Zenpy
from zenpy.lib.api_objects import Ticket
zenpy_client = Zenpy(**credentials)
zenpy_client.tickets.create(Ticket(subject="Important", description="Thing"))
for ticket in zenpy_client.search('query', type='ticket', assignee='user'):
print(ticket.requester.name)Verify before relying
- Whether the package still actively supports Python 2.7 as listed in classifiers, or if Python 3 is now required.
- Current state of support for Chat and HelpCentre APIs relative to the Zendesk API's evolution since the last release.
Package facts
| License | GPLv3 copyleft |
| Python support | Not specified |
| Install friction | Low. Pure-Python wheel |
| Runtime dependencies | 5 packagesrequestspython-dateutilcachetoolspytzsix |
| Maintenance | Actively maintained 176 days since the last release |
| Last repo commit | |
| First released | |
| Downloads | 4,597,572 / month, #2,277 on PyPI 30-day window, as of 2026-08-14 |
| Known vulnerabilities | None known OSV.dev, checked 2026-08-14 |
| Classifiers | Development Status :: 5 - Production/StableIntended Audience :: DevelopersIntended Audience :: Information TechnologyIntended Audience :: System AdministratorsLicense :: OSI Approved :: GNU General Public License v3 (GPLv3)Natural Language :: EnglishProgramming Language :: Python :: 2Programming Language :: Python :: 2.7Programming Language :: Python :: 3Programming Language :: Python :: 3.5Programming Language :: Python :: 3.6Programming Language :: Python :: 3.7Programming Language :: Python :: 3.8Programming Language :: Python :: 3.9 |
Evidence: zenpy-2.0.57-py3-none-any.whl
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