mfa-servicenow-mcp

What it is and what it does

mfa-servicenow-mcp is a Model Context Protocol server that bridges AI clients to ServiceNow instances. It handles authentication via real browser automation through Okta, Entra ID, SAML, or any MFA/SSO flow, so you don't hardcode credentials. It also supports API keys for headless or Docker environments. Once authenticated, it exposes ServiceNow operations as MCP tools that an AI client can invoke.

The package is designed for personal workflows and operates against live ServiceNow instances, so it includes safety guardrails: read-only defaults, write operation guards, dry-run previews, and confirmation gates on every write. It requires Python 3.11+. Configuration is environment-based (instance URL, auth type, tool package selection) and can handle multiple ServiceNow instances by switching env vars without restarting the server.

Use it for:

• Query and retrieve ServiceNow incidents, changes, or requests from Claude without storing API keys in your client config.
• Automate ServiceNow ticket creation or updates via AI, with browser-based MFA so your org's SSO policies are respected.
• Use ServiceNow as a data source for AI workflows in Docker or headless environments via API key authentication.
• Switch between dev, test, and production ServiceNow instances in a single MCP connection by changing environment variables.
• Integrate ServiceNow operations into AI-assisted code editors via MCP without manual authentication each session.

Worth the install?

AI-flagged interpretation of the facts on this page — verify before relying

An MCP server that connects ServiceNow instances via browser-based MFA/SSO authentication (Okta, Entra ID, SAML) or API keys, exposing ServiceNow operations as tools for AI clients.

Yes, with conditions. Install if you need AI-driven ServiceNow automation with MFA/SSO support and accept the 'as-is, no warranty' terms for live instance operations. Low install friction, active maintenance, and permissive license are favorable. Mandatory blockers: Python 3.11+ and upfront configuration of your ServiceNow instance URL and auth type. Not suitable if you need a production-grade, warranty-backed tool or cannot accept responsibility for live instance changes.

Install

mfa-servicenow-mcp on PyPI

pip install mfa-servicenow-mcp

uv add mfa-servicenow-mcp

poetry add mfa-servicenow-mcp

Installing mfa-servicenow-mcp

Before you install

Low friction: pure Python wheel with 9 runtime dependencies including httpx, pydantic, requests, and mcp. Actively maintained as of 2026-08-14. Primary gotcha is the initial download of browser automation dependencies—docs recommend installing upfront to avoid MCP handshake timeout.

License in practice

Apache 2.0 permissive license. The package explicitly warns it is 'built for personal use' and operates against live ServiceNow instances 'as is, without warranty.' You are solely responsible for what it does on your instances; read-only defaults and write guards are in place, but review tool behavior before approving writes.

Quickstart

# Install via uvx (recommended)
uvx --with playwright --from mfa-servicenow-mcp servicenow-mcp --version
uvx --with playwright playwright install chromium

# Or via pip
pip install mfa-servicenow-mcp
python -m servicenow_mcp

# Add to MCP client config (e.g., ~/.claude.json)
{
  "mcpServers": {
    "servicenow": {
      "command": "uvx",
      "args": ["--with", "playwright", "--from", "mfa-servicenow-mcp", "servicenow-mcp"],
      "env": {
        "SERVICENOW_INSTANCE_URL": "https://your-instance.service-now.com",
        "SERVICENOW_AUTH_TYPE": "browser"
      }
    }
  }
}

Python 3.11+ required. Browser automation dependencies must be installed before first use. Windows Smart App Control may block uvx; use pip instead.

Verify before relying

• Whether the 9 runtime dependencies are pinned to specific versions or have known compatibility constraints.
• Whether browser automation installation is truly mandatory or can be deferred, and actual timeout risk in practice.
• Whether the 'read-only defaults' and 'write guards' mentioned are enforced at code level or user-facing configuration only.
• Specific tool packages available beyond 'standard' and what operations each exposes.

Package facts

Evidence: mfa_servicenow_mcp-1.24.31-py3-none-any.whl

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Further reading