customer-billing-ops
Handle real customer billing operations—from subscription disputes to refund triage—by connecting to Stripe and other billing platforms. The skill guides you through identifying the customer, classifying the issue, and taking the safest reversible action, whether that's restoring self-serve controls, fixing duplicate charges, or processing a refund. It also surfaces product gaps so billing friction doesn't become a support loop.
Customer Billing Ops helps you investigate and resolve subscription issues, refunds, and payment failures for real customers.
AI-generated summary based on this skill's SKILL.md
Install
affaan-m/ECC/customer-billing-ops · repository language: JavaScript
git clone https://github.com/affaan-m/ECC
cp -r ECC/skills/customer-billing-ops ~/.claude/skills/customer-billing-opsnpx skillfed install affaan-m/ECC/customer-billing-opsFrequently asked questions
AI-generated answers based on this skill's SKILL.md and metadata
What does customer-billing-ops help me do?
customer-billing-ops guides you through real billing operations—from subscription disputes to refund triage. It helps you identify the customer, classify the issue, and take the safest reversible action, whether that's restoring self-serve controls, fixing duplicate charges, or processing a refund. The skill also surfaces product gaps so billing friction doesn't become a support loop.
How does customer-billing-ops handle duplicate charges?
customer-billing-ops helps you investigate duplicate charges by auditing subscription state and revenue-impacting billing anomalies. The skill guides you through classifying the problem and determining the safest reversible action before refunding, so you can distinguish accidental duplicates from legitimate charges and act with confidence.
How do I handle a customer billing issue refund with this skill?
customer-billing-ops walks you through the refund workflow by first investigating and resolving the underlying billing issue—whether it's a failed payment, subscription cancellation problem, or duplicate charge. It connects to Stripe and other billing platforms to classify the problem, then guides you toward the safest reversible action before processing any refund.
Can customer-billing-ops help with subscription management?
Yes. customer-billing-ops handles Stripe subscription management by helping you audit subscription state, investigate failed payment renewals, and resolve cancellation issues. It also identifies gaps in billing portals and self-serve controls that cause support load, so you can restore customer autonomy and reduce churn risk.
What billing operations does customer-billing-ops document?
customer-billing-ops generates customer follow-up and handoff documentation for your billing operations team. It captures the investigation, classification, and action taken—whether that's a refund, subscription fix, or product gap report—so billing disputes stay auditable and support handoffs stay clear.
How does customer-billing-ops identify product gaps?
customer-billing-ops surfaces billing portal and self-serve control gaps by analyzing the issues that land in support. When customers can't cancel subscriptions or manage their billing independently, the skill flags these friction points so your product team can close gaps and reduce billing-driven support load.
SKILL.md
rendered from the published skill — quoted content, verbatim
Customer Billing Ops
Use this skill for real customer operations, not generic payment API design.
The goal is to help the operator answer: who is this customer, what happened, what is the safest fix, and what follow-up should we send?
When to Use
- Customer says billing is broken, they want a refund, or they cannot cancel
- Investigating duplicate subscriptions, accidental charges, failed renewals, or churn risk
- Reviewing plan mix, active subscriptions, yearly vs monthly conversion, or team-seat confusion
- Creating or validating a billing portal flow
- Auditing support complaints that touch subscriptions, invoices, refunds, or payment methods
Preferred Tool Surface
- Use connected billing tools such as Stripe first
- Use email, GitHub, or issue trackers only as supporting evidence
- Prefer hosted
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skills/customer-billing-ops/SKILL.md