{"enrichment":{"faq":[{"a":"customer-billing-ops guides you through real billing operations\u2014from subscription disputes to refund triage. It helps you identify the customer, classify the issue, and take the safest reversible action, whether that's restoring self-serve controls, fixing duplicate charges, or processing a refund. The skill also surfaces product gaps so billing friction doesn't become a support loop.","q":"What does customer-billing-ops help me do?"},{"a":"customer-billing-ops helps you investigate duplicate charges by auditing subscription state and revenue-impacting billing anomalies. The skill guides you through classifying the problem and determining the safest reversible action before refunding, so you can distinguish accidental duplicates from legitimate charges and act with confidence.","q":"How does customer-billing-ops handle duplicate charges?"},{"a":"customer-billing-ops walks you through the refund workflow by first investigating and resolving the underlying billing issue\u2014whether it's a failed payment, subscription cancellation problem, or duplicate charge. It connects to Stripe and other billing platforms to classify the problem, then guides you toward the safest reversible action before processing any refund.","q":"How do I handle a customer billing issue refund with this skill?"},{"a":"Yes. customer-billing-ops handles Stripe subscription management by helping you audit subscription state, investigate failed payment renewals, and resolve cancellation issues. It also identifies gaps in billing portals and self-serve controls that cause support load, so you can restore customer autonomy and reduce churn risk.","q":"Can customer-billing-ops help with subscription management?"},{"a":"customer-billing-ops generates customer follow-up and handoff documentation for your billing operations team. It captures the investigation, classification, and action taken\u2014whether that's a refund, subscription fix, or product gap report\u2014so billing disputes stay auditable and support handoffs stay clear.","q":"What billing operations does customer-billing-ops document?"},{"a":"customer-billing-ops surfaces billing portal and self-serve control gaps by analyzing the issues that land in support. When customers can't cancel subscriptions or manage their billing independently, the skill flags these friction points so your product team can close gaps and reduce billing-driven support load.","q":"How does customer-billing-ops identify product gaps?"}],"shadow_tags":["revenue-operations","customer-remediation","payment-reconciliation","subscription-lifecycle","support-triage","billing-audit","churn-prevention","financial-compliance"],"summary_rewrite":"Handle real customer billing operations\u2014from subscription disputes to refund triage\u2014by connecting to Stripe and other billing platforms. The skill guides you through identifying the customer, classifying the issue, and taking the safest reversible action, whether that's restoring self-serve controls, fixing duplicate charges, or processing a refund. It also surfaces product gaps so billing friction doesn't become a support loop."},"files":[{"bytes":4289,"path":"skills/customer-billing-ops/SKILL.md","sha256":"4214d79be7d1bcb62587cf6364e96ed3b70b875ec41871ac632e827ef96b370e","url":"https://skillfed.io/files/affaan-m/ECC/customer-billing-ops/0e148c63/SKILL.md"}],"id":"affaan-m/ECC/customer-billing-ops","links":{"html":"https://skillfed.io/affaan-m/ECC/customer-billing-ops","md":"https://skillfed.io/affaan-m/ECC/customer-billing-ops.md","repo":"https://github.com/affaan-m/ECC"},"meta":{"agents_supported":[],"first_seen":"2026-07-28","forks":35692,"language":"JavaScript","last_updated":"2026-07-27","license":"MIT","name":"customer-billing-ops","publisher":"affaan-m","stars":234207},"relations":{"similar":[{"id":"affaan-m/ECC/finance-billing-ops"},{"id":"finsilabs/awesome-ecommerce-skills/subscription-billing"},{"id":"juparave/dotfiles/stripe-integration"},{"id":"whawkinsiv/solo-founder-skills/payments"},{"id":"HermeticOrmus/LibreUIUX-Claude-Code/stripe-integration"},{"id":"fcakyon/claude-codex-settings/polar-billing"},{"id":"rawveg/skillsforge-marketplace/laravel-cashier-stripe"},{"id":"rawveg/skillsforge-marketplace/laravel-cashier-paddle"},{"id":"claude-office-skills/skills/stripe-payments"},{"id":"kostja94/marketing-skills/refund"}]},"slug":{"owner":"affaan-m","repo":"ECC","skill":"customer-billing-ops"},"version":"0e148c63"}