---
id: ncklrs/startup-os-skills/support-operations
version: "8c59295f"
license: none
install: manual
updated: 2026-02-26
---

# Support Operations — Design and run customer support systems that resolve problems permanently while scaling efficiently. This skill covers ticket prioritization, SLA policies, multi-tier support structures, self-service strategy, key metrics like CSAT and FCR, and escalation procedures—helping teams prevent issues before they arrive and feed customer insights back to product.

Publisher: ncklrs · Stars: 35 · Updated: 2026-02-26

Install (manual): `git clone https://github.com/ncklrs/startup-os-skills`

*Unlicensed repository - metadata only, no file contents reproduced.*

[View on SkillFed](https://skillfed.io/ncklrs/startup-os-skills/support-operations) · [View on GitHub](https://github.com/ncklrs/startup-os-skills)